Frequently Asked Questions

GENERAL FAQ

How do I proceed through the checkout process?

Once you have finished adding items to your Shopping Cart, simply click the Cart at the top and then on the "Continue to Shipping" button. After that, we will guide you through the checkout process.

 

Can you ship your products anywhere?

Yes, we ship worldwide.

 

What methods of payment do you accept?

We accept PayPal and all major credit card brands.

 

How do I cancel an order or return an item?

Email us to info@thelemirch.com including your order along with a short explanation. We will then provide you with the address for the packet to be returned. For more information regarding refund, please check our Refund Policy.

 

How do I apply a discount coupon?

All our discounts are automatic. If you receive any e-mail from us regarding any discount, then it is "automatically" applied at your checkout page and you will be able to see the % of discount applied.

 

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

 

OUR PREMIUM PRODUCT: MICROWAVE SPLATTER GUARD FAQ

 

What is the dimension and weight of the microwave plate cover?

The dimension of the microwave plate cover is 11.30 x 11.15 x 3.30 inches and it weighs 0.310 lb.

Does the microwave need to have a flat ceiling to use this microwave plate cover? Our microwave has a light bulb that protrudes down from the ceiling.

It may fit between the magnets; there is a small indent between the magnets.

Aren't we supposed to keep metal *out* of our microwaves? Aren't magnets metal?

All magnets are made of a group of metals called the ferromagnetic metals. These are metals such as nickel and iron. However, magnets also have the property to reflect micro"waves". This particular microwave plate cover comes with a "coated" magnet and not the raw, naked magnet. Meaning the real magnet is inside that black coat and it is 100% safe. 

Is this microwave plate cover supposed to attach to the ceiling of the microwave or does it cover the top of the plate?

When heating up the food, the microwave plate cover can be used to cover the plate .which will protect your microwave from the food splatters. However, when it is not in use, it can be attached to the ceiling of the microwave to save space in your kitchen. The magnets on the top surface of the microwave plate cover will help to hold it against the iron of the microwave ceiling.